1. Requesting a refund
Send your request using the contact details below and include the account email, product name, order reference and reason for the request. We may request additional information to verify account or transaction ownership.
2. Eligibility assessment
Requests are assessed based on the product or plan, purchase date, activation or delivery status, usage, any breach or abuse, and mandatory legal rights. Some products may publish additional refund conditions on their own pages.
3. Digital services and activation
Activation, licensing, access or consumption of a digital service may affect refund eligibility to the extent permitted by law. Mandatory non-waivable rights are not excluded.
4. Provider rules and processing time
If a refund is approved, it is issued through the available process for the applicable payment provider. The time for funds to appear may vary by provider, bank or payment method, and Yebrax does not control external processing time after a refund is submitted to the provider.
5. Exceptions and abuse
To the extent permitted by law, a request may be refused where the service has been fully delivered or consumed, there is evidence of fraud, abuse or terms violations, or a refund is technically unavailable after a final stage defined by the payment provider. The reason and available options will be explained when the request is reviewed.
6. Disputes and consumer rights
This policy does not limit mandatory consumer rights. If you dispute a transaction, contact us first so we can review the order, product and activation status.